Privacy policy

Our privacy policy


At LifeStyle, we have a strong belief in protecting the confidentiality and security of your personal data. This document is known as our "Privacy Policy" and it explains how we use the personal information we collect and receive about you.
The processing of personal data carried out by LifeStyle is carried out in a rigorous manner, strictly respecting compliance with the applicable legislation in this area, namely Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016 (RGPD ) and other legislation that regulates the RGPD.

 

Who we are

This website and its corresponding privacy policy are managed by Maria João Reis _Lifestyle Unip. Ltd. Headquartered at Rua da Fonte, Nº 44, 6230-130 Atalaia do Campo and NIF 510994814. By browsing our website, you are consenting to the terms described in this privacy policy.

 

What rights do you have?

  • Right to be informed - about how we handle your personal data, as well as clearly knowing your rights in this context. It is for this reason that we provide detailed information about the processing of your personal data in our Privacy Policy. Our aim is to ensure that you have access to clear, transparent and easily understandable information about the use and protection of your personal data.
  • Right of access - at any time, to your personal data that are under our treatment. The main objective is to ensure that you are aware and can verify that we are using your personal data in accordance with the legal regime for the protection of personal data.
  • Right of rectification - correct your personal data if it is incorrect or incomplete.
  • Right to limit treatment in certain situations - The user has the right to "block" or suppress the continued use of his information. If the processing of the information is limited, we can still keep it, but we can no longer use it. We keep records of people who have requested that further use of their personal data be blocked, to ensure compliance with that limitation in the future.
  • Right of erasure - allows you to request the deletion or removal of your personal data when there is no compelling reason for us to continue using them. However, LifeStyle may have a right or an obligation to retain information in certain circumstances, such as when it is subject to a legal obligation or has a valid reason to retain it.
  • Right of opposition – to object to certain types of processing, including also processing for direct marketing purposes (carried out only with your consent).
  • Right to data portability - obtain a copy of some of the personal data about you that we keep and transmit it to another controller.


How can we contact you?

We may contact you through one or more of the following communication channels: telephone, email address, text message (SMS) or any other electronic form of communication.

 

Information we hold about you

The types of personal information we process may cover the following elements:

  • Contact details such as E-mail details, telephone numbers and delivery/shipping addresses
  • Name
  • Date of birth (Age)
  • Taxpayer number (NIF)

 

How do we obtain information about you?

The information we have about you was provided by you when you contacted us for the first time through one of our commercial channels. You may provide us with personal data at different times and through various communication channels, such as telephone, e-mail, e-commerce website (https://mylifestyleculture.com/), social media forms, messages text and postal correspondence.

 

Why do we need your personal information?

The personal data we hold about you is used to:

  • Treat and process your orders online;
  • Improve our services to customers;
  • Provide you with marketing information with your consent to direct marketing actions;
  • Send you notifications about changes to our products and services;
  • Manage our relationship while you are our client;
  • Communicate with you;
  • Monitor the quality of our insurance products and services;
  • Ensure that the content on our website is presented as efficiently as possible.
  • Provide evidence in any dispute or potential dispute between you and our company;
  • Investigate any complaint made by you;
  • Check the instructions you give us;
  • Aggregate them anonymously with other data for analysis and data reporting purposes

  • To keep our Website safe and secure;

 

How we protect your personal information?

The confidentiality and security of your personal data are of the utmost importance.

That said, we have strategically implemented technical, administrative and physical security measures to:

  • Protect your personal data against unauthorized access and misuse;
  • Ability to restore your data when it may have been corrupted or lost.

Where appropriate, we apply encryption or other security measures that we deem appropriate to protect your personal data.
Data collection and processing occur securely, preventing loss or manipulation. All data is entered on a Secure Server (128-bit SSL), which encrypts it (transforms it into code). Your browser is secure if you see the padlock symbol in your browser and if the address starts with https (secure) instead of http.
We conduct regular reviews of our security procedures to determine if more up-to-date methods and appropriate technology are needed. However, even with our reasonable efforts, no security measures are completely perfect or impenetrable.

 

Direct marketing

We give you the chance to receive marketing communications from us relating to products, special offers that we believe may be of interest to you. If we have your email address we will send you direct marketing communications, but we may also contact you through other means (if we have your consent) to promote our offers. There are several ways to do this at your disposal. Whenever you receive a direct marketing communication you will have the option to unsubscribe. You can also select the “unsubscribe” option in any email marketing communication we send you, or you can send an email to lojalifestylehelp@hotmail.com, or contact us by phone -> (+351) 968 884 361 (available from 9:30 am to 1:00 pm and from 2:30 pm to 7:00 pm, Monday to Friday) to let us know that you wish to stop receiving marketing communications.

 

How long will we keep your information stored?

It is normal that we need to keep your information for the duration of our relationship and possibly beyond that period in order to comply with all applicable privacy laws and regulations to which we are subject.
More information can be provided upon written request. The data we don't need we safely and securely destroy to stay compliant with the deadlines set out in our policies.
For statistical purposes, your data is treated anonymously so that you cannot be identified under any circumstances.

 

How will you be informed if there are changes to this privacy policy?

We may change this Privacy Policy at any time.
If any material changes occur in the way we collect your personal data or in the way we use it, we will post notice of the changes prominently on our website covered by this Privacy Policy.

 

Applicable legislation
This Privacy Policy is governed by Portuguese law.

 

Cookies

We may place a “cookie” on your computer's hard drive so that we can recognize you as a frequent user and personalize your visit.

What is a cookie?

A cookie is a set of data that allows us to track and target your preferences and allows you to make better use of the Site. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you navigate our websites, which expire when you leave. You can configure your browser (browser) to notify you of the existence of cookies or to reject them automatically. The “help” option on the toolbar of most browsers will tell you how to stop accepting new cookies.

 

Who can I contact for more help?

If you need help regarding our Privacy Policy or have questions about it, contact us via the following E-mail: lojalifestylehelp@hotmail.com or via the following contact link visible on the website https://mylifestyleculture.com/pt/pages/contact If you are unhappy with any aspect related to the collection or use of your personal data, we would like to hear from you. You can contact us using the details provided above.